Refund Policy

Refund policy

Corelle Brands have been leading the housewares industry for over 100 years. We sell brands you know and trust at affordable prices. We want you to love your purchase, but if you have changed your mind you can return your unwanted items purchased online as long as you have proof of purchase (Postage fees apply).
Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.
Outlined below is Corelle Brands Returns Policy to assist you with this process.

CHANGE OF MIND

If you have changed your mind, we may offer you an exchange or refund provided that the exchange or refund:-

  1. is made within 30 days of purchase 
  2. you are able to provide satisfactory proof of purchase
  3. the merchandise is in saleable condition, that is it is unused with all original sealed packaging, labels or tags attached; and
  4. the item is not subject to the exclusions listed below

Excluded change of mind items
Please choose carefully when purchasing merchandise designated as a clearance item (marked on Corelle Brands receipt as CLEARANCE) as change of mind returns will not be accepted. 

Sales to individuals who Corelle Brands believes to be resellers or bulk purchasers are final sales, and the change of mind policy does not apply.

If you are unable to provide satisfactory Proof of Purchase, we are unable to provide you with a change of mind return or exchange.

We recognise that the option to return an unwanted item is important to our customers. To ensure a positive shopping experience for all customers and to prevent fraud, abuse and misuse of this policy, Corelle Brands may refuse to accept items returned for Change of Mind if we identify an unreasonable or excessive return pattern and may also restrict or refuse future transactions from such individuals.

 
Proof of purchase
Refunds, exchanges or change of mind requests must be accompanied by any one of the following proof of purchase documents

  1. Online Tax Invoice (order confirmations will not be accepted)
  2. Packing slip included in all online purchases
  3. Credit Card statement

Please note that our team members are not responsible for proving your purchase. You must supply the proof of purchase, which our team members can validate.

Please ensure that the returned product is suitably packaged to prevent damage during return shipping. Items must be returned to: 54 Raymond Avenue, 2036 Matraville, NSW. Returned items due to CHANGE OF MIND will only be accepted if returned at your expense.

 
FAULTY, DAMAGED OR INCORRECTLY SHIPPED ITEMS
If in the unfortunate event your item arrives faulty, damaged or incorrectly shipped, please contact our customer service team email kbcargo@kaybix.com within thirty (30) days of receipt of goods.

If a return has been requested, upon receival your return will be inspected and we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (5-7 days).

 
REFUNDS (if applicable) 
Once your return is received and/or investigated, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, certain amount of days (5-7 days).


LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. 

  1. Then contact your credit card company, it may take some time before your refund is officially posted.
  2. Next contact your bank. There is often some processing time before a refund is posted.
  3. If you’ve done all of this and you still have not received your refund yet, please contact us at kbcargo@kaybix.com


SALE ITEMS (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. In the event that your product arrives faulty, damaged or incorrectly shipped, your item/s will not be subject to this exclusion.


GIFTS 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return. 


SHIPPING 
To return your product, you should mail your product to: Fashion Spree Outlet C/-Corelle Brands Australia, Shop 37, 5 Viscount Place, Liverpool NSW 2170, Australia. 

You will be responsible for paying for your own shipping costs for returning unwanted item/s or exchanging items due to change of mind. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in the refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.